How do I return an order?

01.06.2017 15:32

There's a 14-day right of revocation of an order, which begins with the acceptance of the package. You may also initiate a revocation within this period without stating reasons.

Cancellation via the customer account
When you log in to your customer account, you will find the button "Questions  the order" in the overview of your orders. If you click on it, you can initiate the return:

Written revocation
You can also inform us personally about your request for return:

e-mail:
Please contact our customer service.

postal:
ECT Service GmbH
Nordfrost Ring 16
26419 Schortens

What informations do we need for a revocation?
In order to process your request as quickly as possible, we need the following information from you:

  •      Your customer number
  •      First and Last Name of the invoice recipient
  •      Street, postal code and place of residence
  •      Bill number
  •      Serial number of the device

Informations on the processing time and the reimbursement of the payments made can be found here.


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