If you want to cancel an order and also have a customer account, please proceed as followed:
Click "Mein Konto" on the top of our site and log in to your customer account and go to the "Bestellungen" tab. You will now see all orders which you have done in the past. Click on "Anzeigen" and then click "Storno".
You are now being redirected to a form in which you only have to enter a reason for cancellation. After that you have to enter an Captcha Code for security reasons.